Enquiries pile up
Customers message on WhatsApp and email at all hours; replies depend on whoever is free.
AI Workflow Automation
Put AI to Work Inside Your Daily Operations
Automate repetitive business operations with AI assistants, workflow orchestration, smart routing, and operational intelligence — so your team handles exceptions, not routine.
AI that handles the routine, so your team handles the exceptions
Every growing business has the same drag: enquiries that pile up after hours, the same data re-typed between chats and systems, and managers who only hear about problems once a customer complains. AI workflow automation takes that routine work off your team.
This is AI applied to operations — assistants that answer and route enquiries, workflows that move work between your tools automatically, and summaries that tell you what happened without anyone compiling a report. It connects to the software you already run, so nothing gets replaced.
It’s powered by our own product, Automiq — built and supported in Singapore — so you get out-of-the-box speed with customisation to how you actually operate. Need bespoke AI software rather than operations automation? See AI & LLM Development.
Sound familiar?
Same task, every day
Staff re-type the same information between chats, spreadsheets, and systems.
No operational visibility
Management only finds out about problems after customers complain.
What You Get
Everything connected, nothing manual
AI Enquiry Handling
Automate customer responses, classification, and routing — 24/7, in your tone of voice.
Workflow Orchestration
Connect AI assistants into customer and internal operations end-to-end.
Smart Routing
Send every enquiry, job, or approval to the right person or system automatically.
AI Operational Summaries
Generate workflow insights, summaries, and action recommendations.
Integrates with Your Stack
Works with WhatsApp, email, forms, payments, and your existing software.
Human in the Loop
AI drafts and routes; your team approves where judgement matters.
What We Build
What we automate with AI
The high-volume, repetitive work that eats your team’s day:
Enquiry Handling
Answer, classify, and route customer messages across WhatsApp, email, and forms — 24/7, in your tone of voice.
Booking & Order Automation
Take bookings and orders end to end, with confirmations, payments, and follow-ups handled automatically.
Document Processing
Read and extract from invoices, forms, and emails, then file or route them without manual data entry.
Smart Routing & Triage
Send every enquiry, job, or approval to the right person or system based on your rules.
Operational Summaries
AI-generated summaries on the day’s work — what happened, what needs attention, what to do next.
Approvals & Follow-ups
Chase the things that stall — approvals, payments, and replies — so they don’t fall through the cracks.
How We Work
How we roll out automation
- 1
Find the routine work
We look for the highest-volume, most repetitive tasks — the ones that cost the most time for the least judgement.
- 2
Start with draft + approve
AI drafts replies and routes work while your team approves, so you prove accuracy before going hands-off.
- 3
Automate proven categories
Once a category is reliable, we let it run automatically — and keep humans on the exceptions.
- 4
Orchestrate end to end
We connect the assistant into your booking, payment, and back-office systems so work flows without re-keying.
- 5
Monitor & expand
We track accuracy and volume, then extend automation to the next routine workflow.
Tech & Approach
AI on top of the tools you already use
We add an automation layer over your stack — we don’t ask you to replace it.
Channels
- Web forms
- Chat
AI
- LLM assistants
- Classification
- Summarisation
- Human-in-the-loop
Orchestration
- Workflow rules
- Smart routing
- Approvals
- Integrations
Connects to
- Bookings & payments
- CRM & accounting
- Existing software
- REST APIs
Why AppTech
Why automate with AppTech
Powered by Automiq
Our own AI automation product — you get product speed plus customisation to your operation.
Human-in-the-loop
AI drafts and routes; your team approves where judgement matters — accuracy you can trust.
No rip-and-replace
We layer automation over WhatsApp, email, and the software you already run.
Start where it pays
We automate the highest-volume routine work first, so you see ROI in weeks.
Singapore-based & PDPA-ready
Local team, same time zone, and compliant handling of customer data.
EDG-fundable
Qualifying automation projects can be co-funded by the Enterprise Development Grant.
Powered by Automiq
Our AI workflow automation product — enquiry handling, orchestration, smart routing, and operational intelligence, built and supported in Singapore.
Related services & reading
Frequently Asked Questions
Will AI reply to my customers without supervision?
Only where you want it to. Most clients start with AI drafting replies and routing enquiries while staff approve, then automate the routine categories once accuracy is proven.
Do we need to replace our current systems?
No. The AI workflow layer connects to the tools you already use — WhatsApp, email, spreadsheets, accounting, or existing software — and automates the work between them.
How long does it take to go live?
A first automated workflow (for example, enquiry triage and booking confirmation) typically goes live in weeks, not months. We start with the highest-volume routine work.
What can we automate first?
We start with your highest-volume routine work — usually enquiry handling, booking or order confirmation, and follow-ups. These give the fastest, most visible return and build trust before we automate more.
Is our customer data safe?
Yes. Automation runs with PDPA-grade data handling and access controls, and you decide where AI acts automatically versus where a human approves first.
See what ai workflow automation could look like in your business
Free workflow assessment — we map your current operations and show you exactly what to automate first.