Faults reported by phone
Requests scattered across calls, WhatsApp, and email.
Industries / Property & facilities
Facility Requests and Maintenance, Fully Tracked
Fault reporting, work orders, contractor dispatch, inspections, and tenant communications for property managers and facilities teams.
Software that fits how a Singapore property or facilities team actually runs
Property managers, MCSTs and facilities teams deal with a constant stream of small requests — bookings, fault reports, contractor jobs, inspections and tenant enquiries — that pile up fast when handled over phone, WhatsApp and paper. The right system turns that stream into a managed queue: every fault becomes a tracked ticket with an owner, a priority and a closing timestamp, and every inspection produces a digital record rather than a paper checklist that takes days to find at audit time.
The market splits by context. Condos and MCSTs running under the Building Maintenance and Strata Management Act need resident-facing tools for facility booking, fee collection and council reporting; commercial and portfolio teams lean on CMMS or CAFM platforms built around work orders and asset history. A few all-rounders — Singapore-built tools among them — cover both by letting staff and tenants report faults over WhatsApp or a QR code without installing a new app, which lifts reporting rates and shortens the gap between a fault occurring and a contractor being on site.
The daily reality we keep seeing
Work orders in Excel
No live view of open jobs, SLAs, or contractor performance.
Inspection paperwork
Checklists on paper; audit prep takes days.
What We Automate
Built around how property & facilities actually operate
Fault reporting portal
Tenants report issues with photos; tickets created automatically.
Work order dispatch
Jobs routed to in-house teams or contractors with SLAs.
Digital inspections
Checklists, photos, and sign-offs on mobile.
Tenant updates
Automatic status updates on every request.
Compliance records
Full maintenance history, audit-ready.
Performance dashboards
SLA compliance, contractor performance, recurring faults.
Recommended starting point: our Enterprise Workflow Platforms solution — proven with property & facilities and tailored to your operation.
Explore Enterprise Workflow PlatformsWhat to look for
What to look for in property & facilities software
Beyond a ticket form, a Singapore property or facilities system should handle:
Reporting without an app install
Tenants and staff should be able to report a fault by QR code, WhatsApp or web — no download required. Reporting rates rise when the barrier is low.
Contractor SLAs & work-order trail
Every job should carry an owner, a priority, a due time and a close timestamp — so SLA compliance is visible and the council or landlord can see response times at a glance.
Audit-ready maintenance records
Digital inspection checklists with photos and sign-offs produce records retrievable in seconds at audit time, not paper files retrieved over days.
PDPA-aware resident logins
Systems must stop using NRIC numbers as logins or passwords by the PDPC deadline — confirm a platform is not relying on legacy NRIC authentication before you commit.
Singapore context
PDPA, the NRIC deadline and e-invoicing
Two PDPA points shape software choices here. First, visitor logs and resident records are personal data and must be collected with consent and reasonable security — the PDPC’s guidelines restrict collecting full NRIC numbers and point to alternatives such as QR codes, partial NRIC or email. Second, a harder deadline: organisations must stop using NRIC numbers as logins or passwords by 31 December 2026, with enforcement from 1 January 2027. Any platform where residents sign in by NRIC is already on borrowed time.
On the billing side, GST InvoiceNow — the Peppol-based e-invoicing network — phases in progressively through 2031 and reaches GST-registered MCSTs and managing agents. If your estate or agent is, or may become, GST-registered, fee-billing software needs to be e-invoice-ready. We build PDPA-compliant by default — consent capture, role-based access and encryption are part of the standard design — and can wire InvoiceNow output into a custom workflow system.
Frequently Asked Questions
Can tenants use it without training?
Yes — reporting a fault is as simple as scanning a QR code, describing the issue, and attaching a photo. No app install needed.
Do you support multiple buildings and contractors?
Yes — multi-site portfolios with per-site teams, contractor assignment rules, and consolidated reporting.
Let’s map your workflows — free
Tell us how your property and facilities business runs today, and we’ll show you what to automate first.