An end-to-end dispatch platform — control-room dashboard plus driver app — replacing manual phone coordination with real-time, tap-to-assign operations.
ClientA leading Singapore limousine & taxi operatorIndustryTransportation & LogisticsEngagementMulti-phase engagement
Overview
Our client operates one of Singapore’s larger premium limousine and taxi fleets — handling airport transfers, corporate trips, and on-demand bookings every day. As the fleet grew, the operation outgrew the mix of phone calls, spreadsheets, and disconnected tools it had been running on.
The Challenge
Coordinating a large fleet manually doesn’t scale. The control room had no single live view of what was happening, and dispatch depended on phone calls — slow at peak, and easy to get wrong.
No real-time view of active trips, delays, and which vehicles were free
Dispatch handled by phone — a bottleneck during peak demand
Drivers had no clear mobile workflow for job offers, navigation, or status
Customers had little visibility into their booking status or ETA
Our Approach
We designed and built an end-to-end dispatch platform: a web operations dashboard for the control room and a native driver app, connected in real time. The control room sees the whole fleet on one screen and assigns jobs in a tap; drivers receive, navigate, and complete trips from their phones; customers get automatic updates. Because we started from our proven dispatch foundations, the operator got a tailored system far faster than a build from scratch.
What we built
Real-Time Dispatch Dashboard
Active trips, delays, undispatched jobs, and available vehicles — live, on one control-room screen with a fleet map.
Smart Job Assignment
Assign trips to the right driver by location and availability in a couple of taps.
Driver Mobile App
Job offers, accept/reject, turn-by-turn navigation, and status updates through to completion.
Live Tracking & ETA
Real-time vehicle location, pickup and drop-off points, ETA, and trip progress.
Automated Notifications
SMS job reminders to drivers and status updates to customers — no manual chasing.
Booking Management
Upcoming and past trips, fares, and vehicle types — including wheelchair-accessible limousines.
Control-room dispatch dashboard — live trips, delays, and available vehiclesDriver mobile app — job offers, navigation, and status updates
Results & impact
The operator replaced manual phone coordination with a real-time platform the whole operation runs on — and continues to grow with.
1
Control-room view of the entire fleet
2
Connected apps — operations + driver
Real-time
Trip tracking & ETAs
24/7
Automated dispatch & reminders
A single real-time view of every active trip, delay, and available vehicle
Dispatch shifted from phone calls to tap-to-assign — far faster at peak
Drivers get jobs, navigation, and status updates in one mobile app
Automated reminders and live tracking reduced missed and late pickups
A scalable platform the operator continues to build on as the fleet grows
“The real-time vehicle tracking lets us monitor our fleet at any moment — without any hardware installation — and the automatic SMS updates keep our clients informed about their trips. This level of transparency and convenience is exactly what we needed to scale.”
